Royal Mail is investigating the postman who left the vulnerable pensioner, 72, in the snow after she fell

The Royal Mail has opened an investigation into a postman who left a vulnerable pensioner in the snow after she fell and hit her head on the doorstep for being “too crazy” to help her.

The shocking video shows the worker ignoring calls for help from 72-year-old Patricia Stewart after she slipped in front of her home in Falkirk, Scotland when temperatures dropped below freezing.

In the footage ringing a neighbor’s doorbell and posted on Facebook by Patrick’s niece Sheryl Harkins, the postman can be heard saying, “I can’t help it. I’m caught. Absolutely insane. ‘

The Royal Mail has now apologized to Patricia and her relatives for the “disgusting” behavior of the workers on Wednesday and is investigating the incident.

Scotland is experiencing its coldest February since 1955, when Edinburgh recorded -13 ° C and Kinbrace recorded a Baltic Sea -21.2 ° C last night.

The common record for the lowest temperature ever recorded in Great Britain is held by Braemar and Altnaharra in the Scottish Highlands, who measured -27.2 ° C three times.

Patricia Stewart 72 and her dog Bengie, a 13 year old miniature poodle

Patrick’s niece Sheryl, who looks after the pensioner while Storm Darcy continues to whip parts of the UK, said she was brought into the house a short time later by a Hermes worker who then called a neighbor for help.

She wrote on Facebook: “Here is our postman this morning, my aunt had fallen and was lying in the snow on the way!

“If you listen carefully, you’ll be the postman here telling my aunt,” I can’t help you buddy, I’ve been at work this morning since x o’clock in this weather. “And go away and leave a 72 year old lady in the snow!

“Fortunately, the Hermes girl arrived shortly afterwards and did what the postman should have done and asked a neighbor for help!

“Thank goodness for this girl because this could have been a very different situation if she hadn’t shown up.

Patrick’s niece Sheryl, who was looking after the pensioner, said that a short time later she was helped by a Hermes worker who then called a neighbor for help

Patricia Stewart with her Hermes heroine, 22-year-old Karolina Domska

Patricia fell over in front of her home when Storm Darcy lashed Britain on its way with cold weather

“I honestly don’t have the words for how disgusting it is for one person to treat another person that way. Words fail me.”

Sheryl later announced that a Royal Mail manager had visited them to apologize and assure them that the incident was being investigated.

“I have to say the response was quick and I’m glad they acknowledged this and won’t let it be swept under the rug,” she said.

“The main thing is that Aunt Pat is fine and it wasn’t more serious than it could have been because of his negligence! I hope the postie who did it reflects and realizes what kind of guy he is and never treats anyone like this again! ‘

Reaching out to social media users who shared the video, she added, “Me and my aunt Pat thank you all for your kind words and wish it was greatly appreciated.”

A spokesman for Royal Mail told MailOnline: ‘Royal Mail expects our employees to have the highest standards of conduct when they are on the move for deliveries and collections at all times. We regularly remind our postmen and post women of the important role they play in their local communities

“We are very sorry to have heard of this incident and for the distress this incident caused. We are in contact with the customer concerned and will investigate this incident. ‘